The hotel offers amenities for your comfortable stay and unforgettable experiences
Spacious Comfort
“The room we stayed in was incredibly spacious and clean, making our stay very comfortable.” view full review
Breakfast Bliss
“The breakfast buffet was a dream! It offered a vast array of delicious dishes that catered to all tastes.” view full review
Immaculate Bathrooms
“The bathroom was spotless and well-maintained, with nice amenities that enhanced our experience.” view full review
Comfy King Bed
“The king-sized bed was super comfy, providing a perfect night's sleep after our busy days.” view full review
General
No smoking on site
Wi-Fi
Paid parking
Safe deposit box
24-hour reception
No pets allowed
Rooms/ Facilities for disabled
Wheelchair access
24-hour security
Adults only
Luggage storage
Lift
Smoke detectors
Fire extinguishers
Key card access
Key access
Sports & Fitness
Fitness centre
Golf course
Guest Parking
Electric kettle
Services
Room service
Housekeeping
Laundry
Dry cleaning
Tours/Ticket assistance
Welcome drink
Dining
In-room breakfast
Restaurant
Snack bar
Bar/ Lounge area
Special diet menus
Business
Meeting/ Banquet facilities
Children
Cots
Children's pool
Spa & Leisure
Outdoor swimming pool
Spa & wellness centre
Back massage
Full body massage
Foot massage
Room features
Air conditioning
Mini-bar
Sitting area
Dressing area
Tea and coffee facilities
Ironing facilities
Bathroom
Free toiletries
Self-catering
Electric kettle
Media
Flat-screen TV
Direct dial telephone
AM/FM alarm clock
Room decor
Carpeted floor
Show more
Location
2 Jalan Kia Peng,
Kuala Lumpur,
Malaysia,
50450,
Kuala Lumpur Federal Territory
Map view
street view
2 Jalan Kia Peng,
Kuala Lumpur,
Malaysia,
50450,
Kuala Lumpur Federal Territory
City landmarks
Event hall
Petronas Twin Towers
1.1
km
Mall
Suria KLCC
1.0
km
Park
KLCC Park
1.9
km
Mall
Chinatown
2.1
km
Aquarium
Aquaria
790 m
Kuala LumpurMalaysia
Dataran Merdeka
2.1
km
Market
Central Market
2.3
km
Kuala LumpurMalaysia
Alor Street
960 m
Mall
Sungei Wang Plaza
770 m
7 Jalan Bintang
Low Yat Plaza
980 m
Museum
Petrosains Science Discovery Centre
1.2
km
Mall
Bukit Bintang
630 m
Park
KL Forest Eco Park
1.4
km
Jalan Raja Merdeka Square
Sultan Abdul Samad Building
2.0
km
Pagoda
Sri Maha Mariamman Temple
2.5
km
Stadium
Merdeka Stadium
2.2
km
Stadium
Stadium Negara
2.2
km
Theme Park
Berjaya Times Square Theme Park
1.5
km
Museum
Museum of Illusions
670 m
Event hall
Petronas Philharmonic Hall
1.1
km
2 Jalan Stonor
Rumah Penghulu Abu Seman
740 m
in front of Suria and Petronas
Lake Symphony
1.0
km
156 Jalan Ampang
Avenue K Shopping Mall
1.4
km
Shopping Area
The Weld
1.5
km
Nearby
Event hall
Kuala Lumpur Convention Centre
350 m
Mall
Fahrenheit 88 Shopping Mall
330 m
Mall
Pavilion KL
360 m
Mall
Lot 10
330 m
KLCC - Bukit Bintang Pedestrian Walkway
360 m
Museum
Selfie Museum KL
590 m
Restaurants
Din Tai Fung Pavilion KL
110 m
168 Jalan Bukit Bintang Lot 6.01.05
Hakka Restaurant
80 m
90 Jalan Raja Chulan
Bavarian Bierhaus German Restaurant
190 m
8 Ground floor Jalan Pinang 50450
Putien
50 m
168 Jalan Bukit Bintang Lot 6.01.04
Rocku Yakiniku
110 m
168 Jalan Bukit Bintang Pavilion Kuala Lumpur
Village Roast Duck
120 m
168 Jalan Bukit Bintang 7.01.05
Serai Pavilion KL
140 m
35 Jalan Bukit Bintang Pavilion KL
Maison
100 m
168 Jalan Bukit Bintang Lot P2.01.01 & 2.01.9B
La Boca Latino Bar
160 m
Lot C3.10.03
Vertigo
340 m
2 Jalan Conlay Level 59
Pao Xiang Bah Kut Teh
150 m
168 Jalan Bukit Bintang Pavillion Lot 6.38
Reviews and Ratings
Feedback from previous guests about their experience.
72%
liked the hotel and would stay again
7.2/10
Very good
Rooms
7.0
Location
8.5
Service
8.0
Dining
6.7
Guest reviews
7.2/10
based on 12 reviews
3.5/5
based on 4250 reviews
8.4
8.4/10 based on 2872 reviews
#100 of 703 hotels in Kuala Lumpur based on Tripadvisor
Vic
United Kingdom,
May
2024
6.6/10
The hotel had its ups and downs. The leaking ceiling in the room upon arrival wasn't a great start, especially considering late check-in. The outdated room decor was a bit of a letdown, giving off a vibe from the 70s. On the bright side, the location was superb and convenient for exploring the city, with easy access to transportation and shopping areas.
Rooms
5.0
The room had a leaking ceiling and outdated decor resembling the 70s.
Service
6.0
The service had its highs and lows. While the head of HR and head chef were welcoming, the lack of greetings and attempts to overcharge soured the experience.
Location
8.0
The location was excellent, providing easy access to major attractions like KLCC and Pavilion mall. However, internet connectivity issues during peak hours were a downside.
Dining
7.0
The dining experience was a mix. While some dishes were tasty, others fell short, and the chilly air conditioning affected the comfort levels.
Facilities
7.0
Aaron
United Kingdom,
May
2024
7.6/10
My stay at the hotel was a mix of positives and negatives. The location is superb, being close to major shopping centers and tourist attractions, but the rooms were a bit outdated and could have been cleaner. The service from the staff was impeccable, making me feel valued as a guest. The dining experience had its ups and downs, with some good meals but also noise issues in the dining areas. Overall, a decent stay with room for improvement.
Rooms
6.0
The rooms felt yellowing and a little shabby, not up to my expectations. They could have been cleaner, with only bath towels and carpet needing attention.
Service
9.0
I must commend the hotel management for employing such awesome staff. They were very friendly, customer-oriented, and always ready to assist. I felt genuinely impressed by their hospitality.
Location
9.0
The hotel's location is a major plus, being at the heart of the city near major shopping malls and connected via enclosed bridges. This made exploring the area very convenient.
Dining
7.0
The dining experience had its ups and downs. Some meals were very good, but there were noise issues in the dining areas that affected the atmosphere.
Facilities
7.0
The facilities were adequate, providing the necessary amenities for a comfortable stay. However, some areas could use improvement to enhance the overall experience.
Thomas
United States,
December
2023
7.4/10
The hotel is conveniently situated steps away from Pavillion, offering peace and tranquility away from the bustling city center. The rooms, although showing signs of aging, still provided a decent night's rest and functional showers. The staff was extremely helpful and accommodating, allowing for an early check-in, and always responsive to inquiries. The dining options could be more varied, but the fresh salad selection was noteworthy. Overall, a good value for a pleasant stay.
Rooms
7.0
The rooms, although starting to show age, were clean and provided a comfortable sleeping experience.
Service
9.0
The staff was exceptionally helpful, accommodating early check-in and always being responsive to requests.
Location
8.0
The strategic location near major shopping centers like Pavillion and KLCC offers convenience without being in the midst of the busy Bukit Bintang area. Great for those seeking tranquility.
Dining
6.0
While the dining options could be more diverse, the selection of fresh salad items was enjoyable.
Facilities
7.0
The hotel offers essential facilities for a comfortable stay, though some areas may need updates.
Elizabeth
United Kingdom,
December
2023
7.8/10
The hotel is conveniently located near top attractions and shopping venues, offering comfortable rooms with good amenities. The service is satisfactory with helpful staff, and the dining options, although diverse, may need improvement. The proximity to major malls and ease of access are definite advantages for this hotel.
Rooms
8.0
My room was clean, had tea and coffee facilities, free mineral water, a desk, a comfortable bed, a TV with multiple language channels, and excellent WiFi.
Service
8.0
The staff provided great customer service and were accommodating in addressing issues. There were various services available including room service, dry cleaning, and tours/ticket assistance.
Location
9.0
The hotel's location is outstanding, just a short walk to Pavilion KL and within easy reach of KLCC and other shopping areas. It's also convenient for accessing public walkways.
Dining
7.0
The dining experience offered diverse European choices, though there were occasional lapses in service etiquette. The food was satisfactory, but improvements could be made.
Facilities
7.0
The hotel facilities are adequate, providing essential services for a comfortable stay.
Stanley
United Kingdom,
November
2023
7.8/10
The hotel is located in a vibrant city area in Malaysia, making it super convenient for travelers. The rooms are a bit old but offer a cozy stay despite some noise issues. The service is attentive and friendly, although there were occasional lapses. The dining experience is decent with diverse choices, but some interactions with the personnel could be improved. The location is excellent, right next to a popular shopping mall, making it easy to explore KL city center.
Rooms
7.0
The rooms are a bit old but offer a comfortable stay.
Service
8.0
The service is generally attentive and friendly.
Location
9.0
The location is excellent, right next to a popular shopping mall and within walking distance of key attractions.
Dining
7.0
The dining experience offers diverse choices but could be more welcoming.
Facilities
The facilities are in good condition for a comfortable stay.
James
United Kingdom,
November
2023
7.4/10
Wow! This hotel is really a gem! The rooms were cozy and well-equipped with tea and coffee facilities, free mineral water, a nice desk, a super comfy bed, multiple language TV channels, and reliable WiFi. It was mostly clean and well arranged, although the sink in the toilet needed a bit more attention. Unfortunately, the staff simply gave us the room without any information, which was a bit lacking in service.
Rooms
8.0
The rooms were cozy and well-equipped. The bed was super comfy and the amenities provided were great.
Service
7.0
The staff in Bukit Bintang were warm and welcoming when I checked in. However, the lack of information upon receiving the room was a downside.
Location
8.0
The location is incredible, right in the heart of the KL shopping paradise with access to various delicious food options from around the world. Although it was very well situated, the atmosphere felt a bit dark and old, lacking proper air conditioning.
Dining
7.0
The dining experience was a mix. On one hand, the selection of fresh salad items was impressive, but then it became repetitive with the same items every day. Overall, it was good enough, but could use more variety.
Facilities
7.0
The facilities provided were adequate for a comfortable stay, but nothing extraordinary was offered.
Daniel
United States,
October
2023
7.0/10
My stay at the hotel was a mix of positives and negatives. The location was great, being close to major attractions, but I encountered some issues during my stay. The staff was friendly and helpful, and the services offered were convenient. The dining experience had its highlights, especially with fresh salad options, but there were some inconsistencies. Overall, it was a decent stay with a few areas that could be improved.
Rooms
6.0
The room I was assigned to was not ready and smaller than expected. It was located in a noisy area due to ongoing renovations, which was a bit of a downside.
Service
8.0
The staff members were pleasant and accommodating, providing helpful service throughout my stay. There was an additional charge for certain services like room access, which was a slight inconvenience.
Location
7.0
The hotel's location was convenient for exploring the city, with easy access to key areas like Pavilion and KLCC. However, there were some challenges with directing guests to nearby facilities efficiently.
Dining
7.0
The dining options were satisfactory, particularly with fresh salad choices and good coffee. However, there were some deviations from the expected Novotel Breakfast experience.
Facilities
7.0
The facilities provided by the hotel were decent, offering essential amenities for a comfortable stay. There were some modern plumbing issues encountered during my visit.
Mike
United Kingdom,
August
2023
6.8/10
The hotel is conveniently located with easy access to transportation and shopping facilities. The rooms could benefit from a refurbishment but do offer some convenient amenities. The service is friendly but there were some difficulties with reservations. The dining experience was average but satisfactory. The location is strategic but could use some improvements.
Rooms
7.0
The room needed a good refurbishment and was small for a 4-star Malaysian standard, but it did have a filtered water system installed.
Service
6.0
The staff was friendly and helpful, although there were issues with reservations and requests.
Location
8.0
The location is very strategic, close to shopping malls and key city centers. However, there is room for improvement.
Dining
6.0
The dining experience was average and could be busier, but the food was delicious and plentiful during my stay.
Facilities
7.0
The facilities were satisfactory, with room for improvement.
Stephen
United Kingdom,
July
2023
8.4/10
I had a pleasant stay at the hotel. The rooms were spacious, clean, and well-equipped with a cozy sofa set and a functional workspace. Access to the executive lounge was a nice perk, although the late check-in was a bit inconvenient. The service was polite and helpful, making me feel welcomed and attended to. The strategic location near shopping centers and iconic landmarks was a highlight, offering great convenience for exploring the city.
Rooms
9.0
The rooms were huge, well-decorated, and had a spacious and clean bathroom with well-stocked toiletries.
Service
9.0
The staff was very welcoming and attentive, providing excellent service throughout my stay.
Location
9.0
The hotel's location is superb, within walking distance of major attractions like the Petronas Twin Towers and Bukit Bintang, making it a strategic base for exploring the city.
Dining
7.0
The dining experience was good overall, but I wished for more variety, especially in fruits and fresh options.
Facilities
8.0
The hotel offers convenient facilities for a comfortable stay, enhancing the overall experience.
Charles
United Kingdom,
April
2023
7.8/10
The hotel's rooms, while spacious and nice, were a bit neglected and in need of renovation to truly reflect a 4-star standard. The service was exceptional in attentiveness and friendliness, although some staff members being on leave was unexpected. The location was highly convenient, with easy access to key attractions like Pavillion and KLCC. Dining options varied, with limited choices but friendly staff. The hotel's facilities were generally satisfactory.
Rooms
7.0
The rooms, although spacious and nice, were not very clean and appeared a bit neglected.
Service
9.0
The service was outstanding, with attentive and friendly staff, although some were unexpectedly on leave.
Location
9.0
The location was excellent, strategically close to key attractions like Pavillion and KLCC.
Dining
7.0
The dining experience was pleasant, with limited food choices but very friendly and helpful staff.
Facilities
7.0
The hotel's facilities met basic needs without any standout features.
Alex
United Kingdom,
April
2023
7.8/10
The hotel is centrally located, convenient to shopping malls and transportation, offering spacious and clean rooms with a mix of modern and older furniture. The service is comfortable and accommodating, complemented by helpful staff. Dining options are satisfactory but could offer more variety. The location is very central, near major attractions, making it ideal for families.
Rooms
7.0
The rooms are clean, big, spacious, but with older furniture and fixtures.
Service
9.0
The service is very nice and the staff are helpful and accommodating.
Location
9.0
The hotel is very central and very near to KLCC and shopping malls, convenient for shopping and transportation.
Dining
6.0
The dining experience was just satisfactory, offering similar breakfast options daily.
Facilities
8.0
The hotel offers comforts like free mineral water and a welcoming spa.
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